Return & Refund Policy

Thank you for shopping with us. We are committed to providing high-quality sweets and biscuits. As our products are perishable food items, we have established the following Return & Refund Policy to ensure food safety and customer satisfaction.

Returns

Due to the nature of our products, we are unable to accept returns or exchanges on sweets, biscuits, or any other food items once they have been delivered.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains incorrect items, or is missing items, please contact our customer support team within 24 hours of receiving your order.

To help us resolve your request quickly, please include:

Your order number.
A clear photo of the product(s) received.
Photos of any damaged packaging.
A brief description of the issue.

After reviewing your claim, we may offer one of the following remedies:

A replacement of the affected item(s).
A full or partial refund.
Store credit for a future purchase.
Refund Eligibility

Refunds may be approved in the following situations:

You received the wrong product.
The product arrived damaged or spoiled.
The product was missing from your order.
Your order could not be delivered due to an error on our part.

Refunds will not be issued for:

Change of mind after delivery.
Personal taste or preference.
Incorrect delivery information provided by the customer.
Orders left unattended after successful delivery.
Minor packaging imperfections that do not affect product quality.

Order Cancellations

Orders may be cancelled only before they have been prepared or dispatched. Once processing has begun, cancellation requests cannot be guaranteed.

Refund Processing

Approved refunds will be processed using the original payment method. Depending on your payment provider or bank, it may take 5–10 business days for the refund to appear in your account.

Storage & Product Care

Our sweets and biscuits are prepared and packed to maintain freshness. Please follow any storage instructions provided on the packaging. We cannot offer refunds or replacements for products that have been improperly stored after delivery.

If you have any questions or need assistance with your order, please contact our customer support team with your order number and details of your concern. We will do our best to resolve your issue promptly.

By placing an order through our website, you acknowledge and agree to this Return & Refund Policy